Privacy Policy

1. Introduction

WillowShoreBay ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy details the methods we undertake to collect, utilize, reveal, and protect your information when visiting our website willowshorebay.sbs or when utilizing our yacht charter offerings.

Your use of our services indicates your agreement to the practices outlined in this policy. This policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal information that you deliberately share with us when:

• Reserving a yacht charter
• Reaching out to us via our website or over the phone
• Signing up for our newsletter
• Completing online forms on our site
• Partaking in our surveys or promotional events

Such information may contain:

• Your name and contact details (including email, telephone number, and address)
• Billing information (safely processed via external providers)
• Your preferred yacht charter options and necessities
• Contact information for emergencies
• Information on dietary restrictions or health conditions (when provided)

2.2 Automatically Collected Information

Automatically collected details about your device and browsing behavior include:

• Your IP address and general location data
• Web browser type and its version
• Pages viewed and time spent on our website
• Sites that referred you to ours
• Details about your device (like its type, display resolution, and more)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking methods are applied to improve your browsing experience on our site. These technologies enable us to:

• Store your site preferences
• Evaluate our site's performance and how it's used
• Deliver content tailored to you
• Refine our offerings

Your browser settings or our cookie consent notice can be used to modify cookie preferences.

3. How We Use Your Information

We apply the collected details for various goals such as:

• Providing Services: To accommodate yacht charter experiences, execute bookings, and maintain communication about your reservations
• Support for Customers: To address your queries and offer support as needed
• Processing of Payments: For transaction management and billing purposes
• Guaranteeing Safety and Security: To ensure the integrity of our operations and safeguard from deceitful activities
• Promotional Efforts: With your consent, to send promotional material and important updates
• Enhancement of Website: To monitor user interaction and augment our site's function
• Adherence to Laws: To comply with the law and prevailing regulations

4. Information Sharing and Disclosure

We do not sell, exchange, or lease your personal details to external parties. Your information might be shared under these circumstances:

4.1 Service Providers

Information could be shared with reliable third-party services that aid us in several areas like payment processing; maintenance and hosting of our website; email marketing; analytics; and customer service.

4.2 Legal Obligations

There might be occasions where we have to disclose your information to comply with legal obligations or to address legal actions, court directives, emergency situations, or inquiries about possible unlawful acts.

4.3 Business Transactions

In case of a merge, acquisition, or asset sale in our business, your information might be transferred as a part of this transaction.

5. Data Security

We incorporate fitting technical and administrative measures to shield your personal details from unauthorized entry, change, exposure, or obliteration. These safeguards include encryption, secure servers, controlled access, consistent evaluations, and education for our staff.

But remember, no internet transmission method or electronic storage solution can be completely invulnerable. We cannot assure the absolute security of your data.

6. Data Retention

We keep your personal information for only the necessary duration to serve the purposes it was collected for or to abide by legal requirements. The usual retention periods are:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: Until you choose to unsubscribe or ask for deletion
• Website analytics: 26 months
• Customer support records: 3 years from the last communication

7. Your Rights and Choices

You have rights including access to your data, correction, erasure (in line with laws), data portability, withdrawal from marketing communications, and cookie preferences. For exercising these rights, reach out to us using the information below.

8. Third-Party Services

8.1 Google Analytics

We implement Google Analytics for an insight into website usage. Opting out is possible using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our site may offer links to social media platforms which have their individual privacy policies.

8.3 Payment Processing

Payment transactions are managed by third-party processors who are compliant with PCI DSS standards.

9. International Data Transfers

Your details might be transferred to, and processed in, countries other than Germany. When this occurs, we ensure protection measures consistent with current privacy regulations are in place.

10. Children’s Privacy

Our services are not targeted towards children below 13, and we do not intentionally gather their information. If you are aware of a child who has submitted information to us, please get in touch with us right away.

11. Changes to This Privacy Policy

Alterations to this Privacy Policy may occur to reflect changes in our procedures or legal mandates. You will be informed of updates through our website, emailed notifications to registered users, or through an announcement on our website. Continued use following the date of effect indicates your acceptance of the changes.

12. Contact Information

Should you have inquiries regarding this Privacy Policy or our practices concerning your information, please contact us:

13. Compliance with Google Ads User Consent Policy

We observe the guidelines of the Google Ads User Consent Policy. You can update your cookie and tracking preferences through our cookie settings at any time.